Frequently Asked Questions

Discover everything you need to know about J.M. Weston’s craftsmanship, orders, and services.

How do I choose the correct size for J.M. Weston shoes?

Our heritage lasts use a specific sizing system. We recommend consulting our detailed size guide or visiting one of our boutiques for a professional fitting, as widths vary from C to E.

What is the standard delivery timeframe for online orders?

Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

Can I have my J.M. Weston shoes repaired or resoled?

Yes, we offer a comprehensive restoration service at our Limoges manufacture. This includes traditional Goodyear resoling and leather care to ensure your footwear lasts a lifetime.

What is your return policy for online purchases?

Items may be returned within 14 days of receipt, provided they are in original condition, unworn, and in their original packaging. Please note that customized or 'Special Order' items are non-returnable.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, J.M. Weston ships to a wide selection of countries worldwide. Shipping costs and customs duties are calculated at checkout based on the destination country.